For any help, or to find out more about LUPC’s products and services, please email our helpdesk or call us on 020 7863 1690.
Please choose a help topic from the list below:
How do I register as a user on the LUPC website?
Members can register via the following link
When I try to login I receive the error message "Username or password incorrect. Login Failed.".
Please check that you are using the correct email address as your username. The password is case-sensitive so check if the Caps Lock button on your keyboard has accidently been switched on. If you are unsure that you are entering the correct password, you can request a new password by contacting firstname.lastname@example.org
How can I provide feedback on LUPC and/or a supplier?
We'd love to hear feedback, good or bad, so we can continue to maintain and improve our services to you. So we can deal with your feedback most effectively, please email comments and suggestions to email@example.com or call 020 7863 1690.
How do I become an approved supplier to LUPC?
All our tenders are advertised through the Official Journal of the European Union (OJEU).
LUPC operates the Bravo Solution e-Sourcing Solution for such tenders. We encourage all suppliers seeking to do business with LUPC to register with Bravo Solution, as it is our intention to notify all suppliers held within the database of relevant tendering opportunities. Please note that you will need to register your details under every Business Category you are interested in, as only these will be notified of a relevant tender opportunity.
Please note that registering alone does not mean you are a supplier to LUPC or enable you to sell to our Members as an "approved" supplier.
For more information, and to register, see 'How to Join Us'.
Where can I get help on using framework agreements?
LUPC staff are very happy to talk you through the use of framework agreements, and the various ways to call off from them. As this process varies from agreement to agreement, we recommend you read the agreement Buyer's Guide, available on GeM, or speak to the relevant LUPC Contract Manager - call 020 7863 1690 to be put through.
Some basic guidance on what a framework agreement is, and how they can be used, is available here.